Noa Golan

Noa Golan

Client Leader, Operational Excellence
For the last 8 years, Noa has worked across a broad range of industries, including: financial services, retail and consumer goods, utilities, as well as in the public sector, health and manufacturing industries. Her focus on performance improvement and operational excellence along with her strong expertise in large transformation programs helps deliver significant and sustainable impact through leading edge operating model design and roll-out. Noa’s experience includes: performance improvement and cost reduction programs, operational models and work methods, organizational design, lean service, operational strategy, sales effectiveness and IS implementation Noa holds a B.Sc. In Industrial Engineering and Management from Ben-Gurion University

Relevant Experience

Relevant experience:

  • Defined human resource operational strategy for a large Israeli bank including detailed design
  • Re constructed the customer experience and effectiveness of sales in leading departments of a large Israeli bank
  • Sales force effectiveness for an investment portfolio company
  • Creating a government-wide continuous service-level-improvement process in service, for the Prime Minister’s Office and the Ministry of Finance
  • Implantation of a cross-company efficiency plan for a multi-national manufacturing concern
  • Developed workforce standardization for paramedics and administrators in government hospitals for the Ministry of Health
  • Established and defined operational output indices for a large utility company
  • Developed transformation program of the new operating model for a large Israeli bank
  • Re organized IS/IT for an international consumer goods corporation
  • Developed assessment of labor cost reduction after setting up a back office for a large Israeli bank
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