4 years of experience in the Organization & Operations practice including:

• Formulated a comprehensive service concept for a leading insurance company, including improving work processes, transferring processes to digital, structural changes, and building a measurement system. In addition, constructed an implementation plan and cost estimate model for the plan
• Assisted a large bank in streamlining and improving the mortgage granting process in order to increase profits, including transferring powers to the centers
• Accompanied a global manufacturing company in formulating an organizational structure that conforms to its growth strategy including job definitions
• Assisted the Israel Land Authority in formulating an organizational structure for the headquarters and assessing the manpower required in light of the changes
• Accompanied a variety of government ministries in planning and implementation of planning and control processes, including building measurement systems, characterizing and developing information systems for managing and monitoring work plans
• Extensive experience in the management and establishment of call centers (service and sales), including writing procedures, day-to-day management, examination and implementation of information systems and more.