Building a digital Assistive Technology platform for people with disabilities for the National Digital Bureau and a large government agency
- Business Dilemma:
In an era of unlimited career options and endless websites full of information and advice, there is a need for a single platform with reliable statistics-based information and real-time data on work and education. The Ministry of Labor together with JDC, Digital Israel, and the Ministry of Finance asked TASC to conduct user research and create website wireframes to define the UX catering to the exact needs of potential users, helping them make smarter career decisions based on suitability and feasibility of choosing a particular occupation. - Process:
Our Digital and Service Design team started by researching and creating an overview of the Assistive Technology field, cross-platform needs, and solutions platforms, identified relevant platforms in the Israeli market, and mapped the bureaucratic aspects of assistive-technology procurement. Next, using Service Design methodology, the team conducted interviews with and observed people with disabilities, caregivers and experts in the field and also conducted an online survey.
Concluding the research process, the team set out to identify the challenges, needs, pain points in the existing process and to build a future customer journey map.
- Strategic Solution & Impact:
A concept for a solution including a business model and an implementation plan was developed for a digital service – designed with the look and feel of an e-commerce site with the reliability of medical service – to enable accessibility and adaptability, and connecting a person with a disability with the correct assistive technology for their needs, with emphasis on home-based use.
